angler Platform Privacy Notice
This page describes what we collect when you use angler and how we keep that data protected. We take your privacy seriously and operate under clear principles: we collect only what we need to run our platform, we do not sell your data to third parties, and we give you control over your information.
Our angler platform processes personal data to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), settle game outcomes, and provide customer support in English and Indonesian. This notice explains our practices in plain language so you understand exactly what happens to your information.
We comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about our privacy practices, contact our support team through the in-app chat or visit our About page for contact details.
What data we collect on angler
We collect personal data in several categories. First, account information: when you register on angler, we collect your email address, phone number, full name, date of birth, and residential address. We use this data to verify your identity and comply with anti-money-laundering regulations.
Second, payment data: when you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, payment method, timestamp, and your account identifier. We do not store your full payment card numbers or bank account credentials; payment processors handle those securely on their own systems.
Third, activity data: we log your gameplay—which games you access, stakes placed, outcomes, session duration, and device information (IP address, browser type, operating system). We use this data to detect fraud, prevent underage access, and improve our platform.
Fourth, communication data: if you contact our support team via chat, email, or phone, we retain those conversations to resolve your issue and improve our service.
- Account verification
- We collect identity documents (passport, national ID, driver's license) to verify you are who you claim to be and meet age and jurisdiction requirements.
- Transaction records
- We retain all deposits, withdrawals, and game activity for audit trails and regulatory compliance.
- Device fingerprinting
- We collect technical data about your device to detect suspicious login patterns and prevent account takeover.
How we use your data on angler
We use your data for several purposes. First, account management: we verify your identity, process your deposits and withdrawals, and maintain your account history. Second, game settlement: we record your wagers and outcomes to calculate payouts accurately and settle disputes if they arise.
Third, fraud prevention: we analyse your activity patterns to detect suspicious behaviour—unusual login locations, rapid-fire deposits followed by large withdrawals, or access from multiple devices simultaneously. If we detect potential fraud, we may freeze your account temporarily pending verification.
Fourth, legal compliance: we retain transaction records to comply with anti-money-laundering laws and tax reporting requirements in jurisdictions where we operate. We may share limited data with regulatory authorities if legally required.
Fifth, customer support: we use your communication history to resolve issues, answer questions about Liga 1 betting, live-dealer table mechanics, slot games, or esports markets, and improve our support processes.
Third-party processors and data sharing
We work with third-party service providers to operate angler. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) receive your payment information to process transactions. These processors have their own privacy policies and security standards; we recommend reviewing them.
Our hosting provider stores our servers and databases. Our servers may sit outside your jurisdiction (for example, in Singapore or the United States). Data stored on these servers is encrypted in transit and at rest.
Our identity verification partner receives your name, date of birth, and document images to confirm your identity. This partner does not retain your data longer than necessary to complete verification.
We do not share your data with marketing firms, data brokers, or other third parties except as required by law. If we are acquired or merge with another company, your data may transfer as part of that transaction, and we will notify you of any material changes to this policy.
Your rights regarding your data on angler
You have the right to access your personal data. Log into your angler account and download your account information, transaction history, and gameplay records anytime. You can also request a copy of all data we hold about you by contacting our support team.
You have the right to correct inaccurate data. If your name, address, or other account details are wrong, update them through your account settings or contact support.
You have the right to request deletion of your data, subject to legal retention requirements. We must retain transaction records for anti-money-laundering compliance, typically for 5–7 years. After that period, we delete your data unless we have a legal obligation to retain it.
You have the right to object to certain processing. For example, if we use your data for fraud detection and you believe it is inaccurate, you can request we review our decision.
Cookies and tracking on angler
We use cookies to remember your login session, store your language preference, and track your navigation through our platform. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may prevent angler from functioning properly.
We use analytics tools to understand how players interact with our platform—which games are popular, where players encounter friction, and how long sessions typically last. This data helps us improve angler's user experience. Analytics data is aggregated and anonymised; we do not link it to individual players.
We do not use third-party tracking pixels or retargeting ads. We do not follow you across other websites.
Data security on angler
We protect your data using industry-standard encryption and security practices. Your password is hashed (not stored in plain text). Your payment information is encrypted in transit using TLS/SSL protocols. Our servers are protected by firewalls and intrusion-detection systems.
We conduct regular security audits and penetration testing to identify vulnerabilities. We train our staff on data protection and require them to sign confidentiality agreements.
Despite our efforts, no security system is perfect. If we discover a data breach, we will notify affected users and relevant authorities as required by law.
Our angler privacy commitments
We commit to transparency: this policy explains our practices in plain language, not legal jargon. We commit to minimisation: we collect only data necessary to operate angler and comply with law. We commit to security: we invest in protecting your information from unauthorised access.
We commit to your control: you can access, correct, and request deletion of your data. We commit to no selling: we do not monetise your personal information by selling it to third parties.
Changes to this privacy notice
We may update this policy if our practices change or if law requires it. We will notify you of material changes by email or by posting a notice on angler. Your continued use of the platform after changes become effective constitutes your acceptance of the updated policy.
Contact us about privacy
If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team. We are available in English and Indonesian through the in-app chat widget, email, or phone. We aim to respond to privacy requests within 14 days.
You can also visit our About page for additional contact information, or review our Terms and Conditions for other important policies. Our Legal Notice provides additional regulatory information.