angler Terms of Use

We at angler operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by local law. These terms outline the conditions under which you access our platform, create an account, deposit and withdraw funds, and participate in our game categories—live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile).

By creating an angler account and using our platform, you agree to these terms. We enforce them consistently to protect both our users and the integrity of our operations. If any term is unclear, our support team is available in English and Indonesian to clarify.

This document is not a legal template—it reflects our actual policies and commitments as an angler operator. We update these terms periodically; continued use of angler after updates constitutes acceptance of the revised terms.

Account creation and eligibility on angler

To open an angler account, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming or sportsbook services. We require accurate personal information during registration—your name, email, phone number, and identity verification details. Providing false information violates our terms and may result in account suspension.

We verify your identity before processing withdrawals. This verification protects both you and angler by preventing fraud and ensuring compliance with local regulations. During verification, we may request government-issued ID, proof of address, or other documentation. We handle all personal data according to our privacy policy

You are responsible for maintaining the confidentiality of your angler login credentials. If you suspect unauthorised access, contact our support team immediately. We are not liable for losses resulting from compromised credentials if you failed to protect them.

Deposits, withdrawals, and our angler wallet

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly for e-wallets and within business hours for bank transfers. Your deposited funds are held in your angler wallet and can be used across all game categories—live-dealer tables, sportsbook, slots, and esports—without separate transfers.

Withdrawal requests are processed after identity verification. We settle withdrawals to the same payment method you used to deposit, unless you request an alternative method. E-wallet withdrawals typically complete within minutes; bank transfers settle within business hours. We do not charge withdrawal fees, though your payment provider may apply their own charges.

We reserve the right to decline or delay withdrawals if we detect suspicious activity, if your account is under investigation, or if local regulations require additional verification. We will notify you of any hold and the reason for it.

Wallet balance

Your deposited funds held on angler, accessible across all game categories. Winnings are credited to your wallet instantly after hand or match settlement.

Playthrough requirement

If you claim a promotional bonus, you may need to wager the bonus amount a set number of times before it becomes withdrawable. Terms vary by promotion.

Verification hold

We may temporarily hold withdrawals while verifying your identity or investigating account activity. Holds are typically resolved within 24–48 hours.

Game rules and settlement on angler

Each game category on angler has specific rules. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) are governed by standard casino rules published in each game's help section. Sportsbook markets settle based on official league records and results. Slots outcomes are determined by certified random number generators. Esports markets settle based on official tournament results.

We broadcast all live-dealer games in real time from our studios in Jakarta, Surabaya, Bandung, Medan, and Semarang. You witness every card, spin, and outcome on HD video. Settlement is immediate and transparent—no hidden calculations or delayed results.

If you dispute a game outcome, contact our support team with details of the session, hand number, or match. We review the broadcast recording and transaction log to verify the result. Our decision is final unless we identify a clear error in our system.

Promotional bonuses and terms

We periodically offer promotions—entry bonuses for new accounts, loyalty rewards, or seasonal campaigns tied to holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi. All promotions are opt-in; you must claim them explicitly through your angler dashboard. We publish promotion terms clearly, including any playthrough requirements, game restrictions, and expiration dates.

Promotional credit is subject to the terms published at the time of claim. If terms change, we notify you before the change takes effect. You may decline any promotion and continue playing with your standard wallet balance.

We reserve the right to cancel or modify promotions at any time. If we cancel a promotion, any unclaimed bonus credit is forfeited, but your standard wallet balance remains unaffected.

Prohibited conduct on angler

We prohibit the following on angler: using multiple accounts to exploit promotions or manipulate odds; colluding with other players or dealers to defraud the platform; using automated software or bots to place wagers; accessing angler from prohibited jurisdictions; and providing false identity information.

If we detect prohibited conduct, we may suspend or terminate your account, forfeit your wallet balance, and report the activity to relevant authorities. We investigate suspected violations thoroughly before taking action.

Dispute resolution and our angler support process

If you have a complaint about your angler account, a game outcome, or our service, contact our support team first. We are available in English and Indonesian via in-app chat, email, or our FAQ sectionWe aim to resolve disputes within 5 business days.

If we cannot resolve your dispute internally, we offer a formal complaint process. Submit your complaint in writing with details of the issue, relevant transaction IDs, and any supporting evidence. We will investigate and provide a written response within 10 business days.

If you remain unsatisfied after our internal process, you may pursue dispute resolution through your payment provider or local consumer protection authorities. We comply with applicable local regulations regarding dispute handling.

Jurisdiction and service availability

Our services are available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. We do not offer our services in jurisdictions where such activities are prohibited. You are responsible for verifying that access and use of angler comply with your own jurisdiction's laws.

We may restrict or terminate service to users in certain jurisdictions without notice if local regulations change or if we determine that continued service would violate applicable law.

Summary: angler's terms framework

We at angler operate transparently. Our terms reflect our actual practices: identity verification before withdrawal, instant settlement on live-dealer games, clear promotion terms, and fair dispute resolution. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and we process withdrawals to the same methods without fees.

Your angler account is your gateway to live-dealer tables, sportsbook markets covering Liga 1 and international tournaments, slots, and esports. We enforce these terms consistently to protect account security, prevent fraud, and maintain platform integrity. If you have questions about any term, contact our support team or visit our About page for platform information.

By using angler, you acknowledge that you have read and understood these terms, that you are of legal age and permitted by local law to access our services, and that you agree to comply with all conditions outlined here. Services are available only where local law permits.